Click HERE for instructions on how to use FaceTime
3-Step Summary:
Open the FaceTime app, click New FaceTime near the top of the screen.
Type the name (if you have their Contact saved) or number you want to call in the entry field at the top, then ‘return’ on your keyboard.
Click the FaceTime button to make a video call.
If needed, access the Apple Support page HERE
Apple Support phone number: 1-800-275-2273